With a preorder or made-to-order, every Issabeau piece is produced in limited quantity, reducing waste from unsold inventory as is common with mass productions, this, in turn, limits the impact on our environment. Exclusivity is also preserved as your Issabeau garment is a limited edition. Tailoring at our New York atelier begins after an order is placed, so please allow up to 6 weeks from the time of order to shipping your item. Please also consider additional courier time which is typically longer for international shipments.
To pre-order an item:
Simply add an item in your preferred size to your cart, just as you would for regular in-stock order. You will then need to follow the regular checkout process and pay for your item in full. Please note you will be charged immediately, after which production begins. We will email you a confirmation and receipt once full payment is processed, and a tracking number will also be emailed to you once the order is shipped.
Can I cancel a pre-order?
To ensure timely production and delivery, the processing of an order starts once it is placed. Orders, including preorders, cannot, therefore, be canceled once placed. Items cannot also be added to or removed from an existing order after payment.
Can I return or exchange a pre-order?
Returns are accepted on items postmarked within 7 days of delivery date and must be in new, unused, undamaged, and unaltered condition with all garment tags attached. Item must also be in the original packaging including boxes and garment bags. Once your return is received and accepted by our team, please allow up to 7 business days for your refund to be processed and this will be in the same tender original payment was received. As our garments are made to order, a 20% stocking fee will be deducted on all returns.
If your return does not meet the conditions listed above, the package will be sent back to you and no refunds will be made. We do not accept or offer exchanges.
Special orders / Made to measure / Bespoke luxury
For all inquiries or questions on additional sizes not listed on the size chart or customization, please email us at [email protected]. Please note we do not accept returns on special orders/made-to-measure or customized items.